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Frequently Asked Questions

SHIPPING

All our shipment has tracking number and you can be able to track your shipment.

Almost everywhere. Check our shipping info.

Shipping rates are calculated automatically based on your postal code.

Depending on the chosen shipping method, delivery can take 3 to 10 days worldwide.

All Vie Belles products carry a limited lifetime guarantee. In order to uphold our quality standards, each Vie Belles® cutlery is backed by a limited lifetime warranty designed specifically to protect against any defects in workmanship or material. 

Lifetime sharpening and protecting service are not included in this warranty. 

We will not warranty products due to loss, damage caused by abuse, neglect, misuse, accident, improper blade sharpening or dis-assembly. Certain foods are too hard to be cut with a knife and should be avoided such as frozen items, bones, shellfish shells, hard squashes, hard cheeses, nut shells, blocks of chocolate, etc. Defective knives will be replaced, repaired, or refunded at our discretion.

For more info visit warranty section.

ORDERING

When you pre-order, we will authorize the purchase immediately, so you may see an authorization from Nest appear in your bank statement. However, you won’t be charged until your order has shipped. 

Yes, depending on when the mistake was discovered. Feel free to contact our customer service and we will do our best to update your order to the correct quantity and issue a refund for the unwanted items.

RETURNS & EXCHANGES

We have a 30-day return policy. 
To be eligible for a return, the item must be unused and in the same condition that it was received.

Send your return or exchange request to us via our portal.

OTHER

If you’d like to do business with Vie Belles, fill out our contact form with info about yourself and what you’re looking for and we’ll get back to you shortly. Also, you can find all related forms and information at our Bulk Order.

Please contact with us via chat or email us at support@viebellescutlery.com

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